Frequently Asked Questions

Call us at 978-380-4075, any time. We'll ask a few questions, tell you how to stay safe in the meantime, and get someone out to you. For emergencies we aim to be on site within about an hour, 24/7/365.

For emergencies, we come right out. For everything else, we talk through the project, schedule a time to see the property, and give you a free, detailed written estimate. Once you approve it, we get to work. Every job ends with a final inspection and walkthrough.

Every situation is different, so we price each job after we see it. You get one clear written price before any work begins. We do our best to fit a solution to your budget, and some projects can be split into stages.

No deposit is required. Payment is due in full on the day the work is completed.

Biohazard cleanup, crime scene cleanup, unattended death cleanup, and sewage backups are often covered by homeowner's or business insurance. Hoarding and rodent cleanup are almost never covered. We don't bill insurance companies directly, but we give you the photos, scope of work, and paperwork you need to file your claim.

It depends on the job. We can send a crew of up to eight people to finish quickly, or a smaller crew if you prefer. Some projects, like hoarding cleanups, are spread over several visits to fit your comfort level and budget.

We use hospital-grade disinfectants like Benefect and Virex, applied generously so they soak into porous surfaces. Then we inspect with a UV light to confirm no organic material remains.

Yes. We understand how sensitive these situations are. We work discreetly and never share details about your property or situation.

We serve all of Massachusetts, New Hampshire, Maine, and Rhode Island, from our office in Peabody, MA.

James, the owner, is involved in every project from start to finish, and follows up afterward to make sure you're completely satisfied.